Why Mystery Shopping
Mystery Shopping Benefits
- Provides reports to management to be used to reward star performers, motivate average employees, and plan training and counseling for employees whose skills need to be improved.
- Helps employees do a better job of creating good, long lasting relationships with satisfied customers.
- Provides data for business owners and managers to use in situations where concrete, quantified, unbiased information would be valuable.
- Trends the data to demonstrate the success of sales and customer service training.
- Monitors consistency of information, product/service knowledge, and an understanding of the organization.
- Creates an awareness on the part of employees that their actions count and can have a serious impact on the growth and success of the business.
Industries we serve:
- Banks
- Health Care
- Drug Stores and Pharmacies
- Grocery and Convenience Stores
- Hotels
- Restaurants and Cafes
- Department Stores/Retail Stores of all kinds
- Telecommunications Companies
- All service committed industries and companies
Attention Shoppers:
Policies and Info
"What gets measured, gets done." --Nancy Draude
