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Research/Surveys

Research provides you with information to make better decisions that can help you increase sales, reduce customer turnover, raise prices and increase profits.

Research expertise includes:

Questions About a Research Topic?

Click here for a brief description of each type of research listed or email us at nancy@customer-experience-experts.com

Methodology

We use a variety of methodologies including (but not limited too!):

  • Telephone Interviews
  • Email online surveys - via survey link
  • Company website 'Tell us How We're Doing"/online surveys
  • Customer comment cards and print surveys
  • Customer on-site interviews
  • Onsite Store/Branch merchandising, compliance and price audits
  • Focus Groups
  • And more!

Results

Provide you with the results in a variety of forms

  • On-line - Advanced on-line reporting via confidential client log-in
  • Executive Summary - Online and print options
  • Presentation to the audience(s) of your choice

Do you need research services?

Assess Your Company Now -- Click here to rate your company in key areas relative to research

Multi-Methodology Approach

Click here to see Customer Experience Experts's Multi-Methodology Approach to meeting all your research needs

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