Customer Experience Experts, The Mystery Shopping Company Brings You...


Employee Performance and Facilities Check-Ups Exclusively for Restaurants and Cafés

Provide your managers with the information they need to have a top-performing restaurant.

Join top performing restaurants and cafés that don't just spend their money on training for customer service skills, but also monitor their restaurants and employees for customer service and facilities excellence. Customer Experience Experts is dedicated to helping service committed companies take advantage of best practices that are being done in the industry today to develop and reward employees, keep customers, and increase profits.

Well-executed mystery shopping programs have been proven to improve performance and results.

Our mystery shopping program gives you the information you need to reward great performance, and coach those employees who need encouragement to succeed. We create a customized survey for your restaurant, based on what is important to you.

Your restaurant's service and facilities score can be determined on a one-time basis, or done quarterly, semi-annually, or at the frequency of your choice. We can do one restaurant, designated restaurants, or all of your restaurants.

Here's a sample list of some of the areas we measure:

  • Attitudes of employees
  • Greeting the customer and making them feel welcome
  • Recognizing repeat customers by name
  • Smiling, eye contact, tone of voice
  • Specific behaviors such as:
    • Demonstrating knowledge of menu items
    • Informing customers of special offers, new menu items, and promotions currently available to them
    • Checking back with the customer during their visit to see if they would like anything else and to be sure their order was prepared as requested
    • Thanking the customer for choosing your restaurant
  • Appearances of employees and their work area
  • Product availability and menu appeal
  • Wait times
  • Professionalism
  • Restaurant clutter and cleanliness
  • Visibility of directional signs and other important information
  • Parking/Traffic patterns
  • Dress code adherence
  • And more!


  • Advanced online technology
  • Customized reports to meet your specific needs

Why choose Customer Experience Experts's PerformanceChek?

Nancy Draude, President of Customer Experience Experts, has more than 20 years of experience helping service committed companies maximize their sales and service culture. Her expertise includes assessment surveys of employees, development of sales and service standards of performance, sales training, sales and service tracking (mystery shopping), as well as the implementation of effective recognition and reward programs. Nancy also helps stores develop effective merchandising displays to ensure a clean and professional sales and service environment.

Are you ready to get started?

We invite you to call 717-371-5310 or email us back today at [email protected] for more information or to request a quote.

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