Customer Experience Experts The Mystery Shopping Company Brings You...


Employee Performance and Facilities Check-Ups Exclusively for Service Committed Companies

Provide your managers with the information they need... to have a top-performing store.

Join top performing companies that don't just spend their money on training for customer service skills, but also monitor their company's and employees for customer service and facilities excellence. Customer Experience Experts is dedicated to helping service committed companies take advantage of best practices that are being done in the industry today to develop and reward employees, keep customers, and increase profits.

Well-executed mystery shopping programs have been proven to improve performance and results.

Our mystery shopping program gives you the information you need to reward great performance, and coach those employees who need encouragement to succeed. We create a customized survey for your company, based on what is important to you.

Your company's service and facilities score can be determined on a one-time basis, or done quarterly, semi-annually, or at the frequency of your choice. We can do one location, designated locations, or all of your company locations.

Here is a sample list of some of the areas we measure:

  • Attitudes of employees
  • Greeting the customer and making them feel welcome
  • Recognizing repeat customers by name
  • Smiling, eye contact, tone of voice
  • Specific behaviors such as:
    • Demonstrating knowledge of your products, services and facilities
    • Informing customers of special offers and promotions currently available to them
    • Thanking the customer for choosing you!
  • Appearances of employees and their work area
  • Product availability and appeal
  • Wait times
  • Professionalism
  • Clutter and cleanliness evaluations
  • Visibility of directional signs and other important information
  • Regulatory/Compliance notices
  • Parking/Traffic patterns
  • Dress code adherence
  • And more!


  • Advanced online technology
  • Customized reports to meet your specific needs

Company Profile:

Nancy Draude, President of Customer Experience Experts, has more than 20 years of experience helping service committed companies maximize their sales and service culture. Her expertise includes assessment surveys of employees, development of sales and service standards of performance, sales training, sales and service tracking (mystery shopping), as well as the implementation of effective recognition and reward programs. Nancy also helps companys develop effective merchandising displays to ensure a clean and professional sales and service environment.

Let us hear from you!

We invite you to call 717-371-5310 or email us back today at [email protected] for more information or to request a quote.

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