Training/Coaching
How well do your team players understand and perform the skills necessary to keep your customers coming back?
Sales and service training, reinforced, and supported properly on a consistent basis can take you from an average performing company to a company that truly stands above the competition. Customer Experience Experts can help your company create positive memorable customer experiences.
Training Topics Customized for Your Company
- The attitude difference/characteristics of a winning team
- How good sales and service managers lead
- Prospecting tips
- The perfect telephone contact
- How to handle a customer complaint
- How to build a relationship with each customer/Consultative Selling
- How to ask good questions and listen well
- How to make effective recommendations and handle objections
- How to close the sale without pressure
- The importance of effective follow-up
- How to profile your customer to increase future sales effectiveness
Additional training specifically for banks/financial services industry:
- The 15-second difference (for tellers)
- How to have tellers pick-up on customer clues and make qualified referrals
Leadership Effectiveness Training (L.E.T)/Supervisory Training
How to confront employees about performance issues
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Contact us today to find out more about training options for your company.
Needs Assessment... Questions you should ask
"Good enough never is." --Debbie Fields
