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Standards of Performance

Most employees want to do a good job, but many banks have not put in writing what is expected of them.

We can write standards of performance customized for your organization that can be thought of as "the way you do business." We know what works, and it can change the way your team members treat your customers, as well as each other, on a daily basis.

Some companies already have standards but they need to "refresh" and update them. They also need to re-emphasize, and re-commit employees to them. We can help energize your team, and integrate support programs to be sure your standards remain the lifeblood of your organization.

Want us to help you measure to see if you deliver on your brand promises?

Click here for more information on PerformanceChek Mystery Shopping Programs

Sales and Service Behavior Checklist

Click here if you would like to see our Standards of Performance Checklist

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"What gets measured, gets done." --Nancy Draude

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